Gerhard
8/10
Austria 🇦🇹
Friendly and clean location with stunning view to the sea directly at the seafront
Pros: Fantastic view to the sea even from side view room (see foto), it was very clean, the staff was very friendly, 10min walk to a (stony) beach with a nice beach bar, direct access to the seafront promenade, a big shopping center is nearby (5min by foot), the breakfast and dinner buffet is good, for dinner there is the possibility to book served dinner in 3 country focused restaurants without extra charge (Morocco - very nice, Madeira - ok, Italy - not tried), pools are nice, beautiful garden, garage is good (EUR 15 per day).
Cons: Drinks basically at dinner not included (that's ok) but in the maroccinan restaurant they state on the menu that the housedrinks are included (see foto) and also the waiter confirmed it, but we had to pay the drinks. In addition all prices in the menu are shown without the service fee of 10% which is automatically added. The hotel is generally a bit worn (furniture, tiles, carpets) but clean. There is no direct access from garage to hotel (no elevator, stairs lead outside very near the main entrance), the sauna is heated only to about 50 degrees.
Vitalina
10/10
Ukraine 🇺🇦
Pros: Tasty breakfast, rich dinner, spacious room, friendly staff.
Michael
9/10
United Kingdom 🇬🇧
We'll be back
Pros: Great hotel fab views staff are really warm and helpful.
Cons: Other guests smoking on the balcony
Michael
9/10
United Kingdom 🇬🇧
Good good good
Pros: The views from the hotel are amazing. Staff were really helpful. The amenities are excellent.
Cons: My only criticism is of other guests smoking on the balcony coming into our room
Gavin
8/10
South Africa 🇿🇦
Pros: Location Amazing Front Office Staff was Great Overall Hotel was great
Cons: Breakfast was good, Excluding the Egg station (very frustrating to ask for bacon to be cooked and limited amount offered) Christmas Eve dinner was really not a great selection Dinner Buffet was not the best but was acceptable
Nicolae
10/10
Germany 🇩🇪
Great experience, I would definitely stay here again.
Pros: We had a very pleasant stay at this hotel and were truly satisfied with the overall experience. The room was clean, comfortable, and well equipped, providing everything needed for a relaxing stay. The staff were friendly, professional, and always helpful. The location is convenient and easy to access, and the atmosphere of the hotel is calm and welcoming. Breakfast was tasty, varied, and made with fresh products. Overall, the value for money is excellent. We would definitely stay here again and highly recommend this hotel.
Karol
9/10
Poland 🇵🇱
Pros: Wonderful garden, fantastic location right next to the sea. Spacious rooms, comfortable underground parking.
Cons: Food, although plentiful, was not the best quality. The hotel is getting a bit older now, so it will require a refreshment soon.
Sarah
9/10
United Kingdom 🇬🇧
Excellent stay, beautiful location, great facilities.
Pros: Lovely spot overlooking the sea. Clean, lovely gardens, good facilities, nice food.
Erdem
9/10
Cyprus 🇨🇾
Very pleasant stay
Pros: We travelled with two teenage kids and we were very happy. The customer service was perfect. We were extremely happy with the assistance provided by Sofia. The staff at the reception were also helpful and kind. Our rooms were cleaned every day spotlessly. Staying at Pestana Grand made our holiday at Madeira very enjoyable. Overall we were very happy and we intend to stay at Pestana hotels in the future.